Return & Refund Policy

Effective Date: 30/05/2025

At Artizan Alley, we take great pride in offering high-quality handcrafted products. Due to the nature of our products, we do not accept returns. Please read our policy carefully before making a purchase.

1. No Return Policy

  • All sales are final. We do not accept returns or exchanges for any reason, including change of mind, incorrect orders placed by customers, or personal preferences.
  • We encourage customers to review product descriptions, images, and specifications carefully before placing an order.
  • In case you have any doubts about a product, please contact our customer support team at [your email] before purchasing.

2. Damaged or Defective Items

While we ensure high-quality packaging and handling, if you receive a damaged or defective item, please follow these steps:

  1. Report the issue within 24 hours of delivery by emailingSandeep.sharma.j@gmail.comwith your order number and clear photos of:
    • The damaged item
    • The packaging (showing any visible damage)
  2. Our team will review your request and may offer a replacement or store credit at our discretion.
  3. If a replacement is approved, we will ship the new item at no additional cost.

Note: Minor variations in color, texture, or size due to the handcrafted nature of our products do not qualify as defects.

3. Cancellation Policy

  • Orders can be canceled only before they are shipped. Once shipped, cancellations are not possible.
  • To request a cancellation, contact us at Sandeep.sharma.j@gmail.com as soon as possible.
  • If your order is eligible for cancellation, a full refund will be processed to your original payment method.

4. Refund Policy

  • Refunds are only applicable for orders that are canceled before shipment or for approved cases of damaged/defective items.
  • If eligible for a refund, the amount will be credited back to your original payment method within [X] business days.
  • Shipping charges are non-refundable unless the return is due to an error on our part.

5. Contact Us

For any concerns regarding your order, please reach out to us:

📧 Email: Sandeep.sharma.j@gmail.com

📞 Phone: +918667090644
📍 Address: [your business address]