Effective Date: 30/05/2025
At Artizan Alley, we are committed to delivering high-quality handcrafted products to your doorstep with care and efficiency. This Shipping Policy outlines the details of our shipping process, including delivery timelines, costs, and tracking information.
1. Order Processing Time
- All orders are processed within [X] business days (excluding weekends and public holidays).
- Custom or made-to-order items may require additional processing time, which will be communicated at checkout or via email.
- Orders placed after [X] PM will be processed on the next business day.
2. Shipping Destinations
We currently ship to:
- Domestic Shipping: [List countries/regions]
- International Shipping: [List available countries or state if international shipping is not available]
If your location is not listed, please contact us at sandeep.sharma.j@gmail.com to check shipping availability.
3. Shipping Charges
- Shipping costs are calculated at checkout based on the delivery location, weight, and size of the order.
- Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
- Additional customs duties, taxes, or import fees (for international orders) may be applicable and are the customer’s responsibility.
4. Estimated Delivery Time
- Standard Delivery time requires [X-Y] working days
- Delivery times are approximate and may vary due to factors beyond our control, such as customs clearance, weather conditions, or high-demand periods.
- Remote locations may require additional time for delivery.
- Tracking details will be provided once your order is shipped.
For any questions regarding shipping, feel free to contact us at sandeep.sharma.j@gmail.com
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment status.
- You can track your package through our shipping partner’s website or by logging into your Artizan Alley account.
- If you do not receive tracking details within [X] days of placing your order, please contact us.
6. Delayed or Lost Shipments
- If your order is delayed beyond the estimated timeframe, please check your tracking details and contact the shipping carrier first.
- If your order is lost in transit, contact us at Sandeep.sharma.j@gmail.com with your order number. We will initiate an investigation with the courier.
- We are not responsible for shipping delays caused by incorrect addresses provided by the customer, customs clearance, or unforeseen circumstances.
7. Damaged or Missing Items
- If your order arrives damaged, please take clear photos of the damaged item and packaging and email them to Sandeep.sharma.j@gmail.com within [X] days of delivery.
- For missing items, verify your package contents and contact us immediately.
- We will assess the issue and offer a replacement, refund, or store credit where applicable.
8. Address Changes & Undeliverable Packages
- Ensure that your shipping address is correct before placing an order.
- If you need to change the address after placing an order, contact us within [X] hours. Address changes may not be possible once the order is processed.
- If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for resending the package.
9. International Shipping & Customs Duties
- International shipments may be subject to customs duties, import taxes, or additional fees, depending on your country’s regulations.
- Artizan Alley is not responsible for any customs fees or delays caused by customs processing.
- Customers are advised to check their local customs policies before placing an order.
10. Holiday & Peak Season Shipping
- During festivals, holidays, or promotional sales, shipping times may be extended due to high order volumes.
- We recommend placing orders early to avoid delays during peak seasons.
11. Contact Us
For any shipping-related questions or concerns, please reach out to us:
📧 Email: Sandeep.sharma.j@gmail.com
📞 Phone: +918667090644
📍 Address: [your business address]